FAQ

Payments

AMZER Print accepts all VISA & MasterCard branded cards, NetBanking, American Express and other popular payment options via PayU Payment Gateway for payments. We don't offer cash on delivery. The charge on your statement will mention "AMZER" or "Moftware Infotech Private Limited". All the prices are inclusive of GST and come with GST paid invoices (post delivery).

Cancellation

AMZER Print can not cancel an order once placed - our production units are in operation round the clock and as soon as an order comes - stock is accordingly reserved for the order and the printing process starts - post order production involves steps which make the product unusable for another product, hence all orders are final and non-cancellable due to the nature of the technology used. 


Shipping

AMZER Print customers usually receive their orders within 2-5 business days from the order date. AMZER Print uses FedEx as our regular courier partner for over 12,000 Pin Codes in India - our secondary partner is BlueDart. For areas not serviced by private courier companies, AMZER Print uses Indian's Government's Speed Post service. All AMZER Print shipments are trackable and a tracking number is provided to you when the order ships. 

If a package is refused by you (on record as per courier company) or the address you provided is incorrect because of which package could not be delivered, or was delivered to the wrong address - then the entire order value will be forfeited as our products are print-on-demand and personalised and we incur shipping, packaging and other charges which can't be recovered. 

Returns

AMZER Print does not accept any returns, all items sold are non-returnable and non-exchangeable. However, they all come with a one year warranty and are covered for any manufacturing defect. We don't accept returns given the nature of personalisation and print-on-demand technology being used. 


Warranty

AMZER Print offers a one year warranty against any kind of defects in the product - this is a replacement only warranty and not a refund/exchange warranty. Any manufacturing defects must be pointed out within one week from delivery - else they will not be accepted. All print-on-demand products come with lifetime print warranty for fade/change in colour of the product. There is no warranty for damage due to regular usage based wear and tear and/or any accident/fall/bump related damage and/or issue on the product. The customer has to bare the shipping charges for a warranty replacement.